Q: What is an evaluation?
A: Evaluations are scheduled as a one on one meeting with our trainer. The evaluation will consist of an introduction of the trainer to you and your pet with a description of the company and a brief professional biography. During this time the trainer will be evaluating the personality of your dog. From there you will then discuss goals, issues, and previous training if any. The trainer will then ask you to demonstrate those issues and/or previous training. No training is conducted during and evaluation. Towards the end of the evaluation, the trainer will go over which program best suits your goals/needs and tailor a training program specific to your needs and goals.
Q: What does “Balanced Training Theory” mean?
A: “Balanced Training Theory” means, that there is no one set way to teach a dog. Much like humans, dogs learn through different methods. What may work for one, will not work for another. Balanced trainers do not limit themselves to one approach and thus gives them the ability to respect each person’s goals in order to achieve their dog training needs. Understanding varying temperaments in dogs, how to motivate and build drive in dogs, how to manage levels of distractions, along with knowing what types and levels of correction specific dogs require is what is needed to achieve balance. We utilize rewards and corrections. Unfortunately when most people hear the word “correction” they think punishment and with punishment, pain or discomfort. Corrections can be achieved through multiple means and commonly redirection in our programs. Punishment can be simply withholding praise. We do not use methods that cause pain or harm to your dog. Again, just because we train one dog with a pinch collar doesn’t mean we will train yours with one. Each training tool serves a purpose and the proper application and use will be thoroughly explained to you during the training process.
Q: At what age can my puppy/dog begin training?
A: Puppies begin learning the day you get them, so the sooner we can see them the better! Your pup can start obedience training between 8 and 16 weeks of age. Please see “Health Requirements” for more information.
Q: Is my dog too old to learn new tricks?
A: A dog is never too old to be trained; they just tend to be a little more stubborn when learning something new. The longer a dog has been allowed to behave a certain way, the harder it is to change that behavior because to them its become acceptable. Don’t fret, it can be done!
Q: Do you offer payment plans or discounts?
A: Yes, we understand the difficulties of being on a limited budget and will work with you. We offer financing through ScratchPay and Lending USA, ask us for an application at your appointment. As a Disabled Veteran Owned and Operated Small Business, We proudly offer a Military discount with proof of service, as well as discounts for Law Enforcement, First Responders, and Teachers. A $100 discount is also applied to all training programs with proof of adoption from approved shelters and rescues.
Q: What forms of payment do you accept?
A: We accept multiple forms of payment. Cash, check, debit, credit (Visa, MasterCard, American Express, and Discover) are all accepted. We also accept PayPal and Square. Don’t see your preferred method of payment listed? Just ask!
Q: I see that you only offer 3+week board and train programs, other trainers offer 1 and 2 week programs. Why don’t you?
A: We can’t not speak on what other trainers offer, we can only speak for ourselves. Over the last few years as we have grown as a company and carefully critiqued our programs, we’ve noticed that we’ve never turned out a bad dog but we’ve seen how much stress we put dogs under trying to learn as many things as we ask of them in a time period. In order to achieve the list of asks from our clients and be fair to our fur friends, we decided that it was in their best interest to extend the length of our programs to fully nurture the learning process. This gives the dog more opportunity to absorb and retain the information and there is less regression overall for the dog and the owner in the long term.
Q: Reading your bio, I see you’ve trained Military Working Dogs.. Do you train personal/home protection dogs or working dogs?
A: Our primary focus is pets and that type of training is not available through our company.
Q: Do you offer Agility or Sport Dog Training?
A: Not currently, it may become available at a later date with expansion. We DO offer Nosework, check out our services tab.
Q: Do you offer a guarantee?
A: Yes and No.
Yes, because our methods have been proven to work and work well. No, because I can’t guarantee that YOU are going to do the work. You will only get out of the program what you put into it. If at any time you are unhappy or unsatisfied with your training, we will do more training with you at no additional cost. For information regarding refunds, please refer to your contract.
Q: What is your Cancellation Policy?
A: We require 24 hour notice for cancellation of your appointment. We understand life happens, with that being said please let us know as soon as possible about your missed appointment or it will count against your total package. If you miss 2 appointments without notification your contract will be cancelled and no refunds are issued. If you NO SHOW a consultation, there will be a $25 re-booking fee applied to your appointment. For information regarding refunds, please refer to your contract.
Health and Vaccination Requirements
- Dogs without proper vaccination records or overdue vaccines will not be accepted for training. Titer tests are accepted.
- It is the owner’s responsibility to provide current copies of vaccination records to Patriot K-Nine LLC from a licensed veterinarian.
- All dogs are required to be in good health and have the following vaccinations: Rabies, Distemper, and Parvovirus.
- It is recommended that when training at one of the park locations, your dog be on a good flea and tick preventative. Patriot K-Nine LLC. CANNOT guarantee that your dog will not pick up vectors during a training program at an outdoor location.
- We do not accept female dogs that are in heat or pregnant for any type of training programs.
- We do not accept any dogs that look underweight, sick, or ill- including dogs with missing fur/rashes.
- If at any time our trainers suspect abuse or neglect, they are required to notify local Animal Control and/or local law enforcement